Thryv Review: Small Business Software that Does It All (2024)

By David Mills •  Updated: 06/15/24 •  9 min read

Thryv is an all-in-one business management solution designed specifically for small businesses. This comprehensive platform integrates a wide range of features including customer relationship management (CRM), online scheduling, invoicing, and payment processing. Thryv aims to streamline essential business functions, allowing business owners to manage everything from a single interface, whether on desktop or mobile devices. In this review, we’ll delve into Thryv’s features, marketing tools, communication solutions, integration capabilities, support and training, and pricing to help you determine if it’s the right fit for your business in 2024.

Key Takeaways

  • Thryv offers a comprehensive suite of features including CRM, online scheduling, invoicing, and payment processing, making it a one-stop solution for small businesses.
  • The platform includes robust marketing tools such as email marketing, social media management, and reputation management to help businesses grow their online presence.
  • Thryv’s communication solutions, like text messaging, voicemail transcription, and call tracking, ensure seamless interaction with customers.
  • Integration capabilities with third-party apps, websites, and payment gateways make Thryv highly adaptable to various business needs.
  • Thryv provides extensive support and training resources, including 24/7 customer support, onboarding assistance, and a variety of training materials.

Thryv Features

Thryv is an all-in-one business management solution designed to help small businesses with essential business functions. With Thryv, business owners can expand their online presence, improve any customer relationship, and streamline payment processing. Thryv integrates features like contact management, CRM, text (SMS) and email marketing, online listings and reputation management, online appointment booking, social media scheduling, payment processing, and more. Small businesses only need one tool, one login, and one screen to manage it all.

Thryv Marketing Tools

Thryv offers a comprehensive suite of marketing tools designed to help small businesses thrive in the digital age. With Thryv, business owners can expand their online presence and streamline their marketing efforts.

Thryv Communication Solutions

Thryv offers a comprehensive suite of communication tools designed to keep small businesses connected with their customers efficiently. Thryv’s communication solutions are built to enhance customer engagement and streamline interactions.

Text Messaging

Thryv’s text messaging feature allows businesses to send personalized messages directly to their customers. This tool is perfect for appointment reminders, promotional offers, and customer support, ensuring timely and effective communication.

Voicemail Transcription

With Thryv’s voicemail transcription, voicemails are automatically transcribed into text, making it easier for business owners to read and respond to messages quickly. This feature saves time and ensures no important messages are missed.

thryv review

Call Tracking

Thryv’s call tracking feature provides valuable insights into customer interactions. By tracking incoming and outgoing calls, businesses can monitor performance, improve customer service, and make data-driven decisions to enhance their communication strategies.

Thryv conducted the survey of 500+ small business owners in April of 2024. The benefits of AI small businesses owners appreciate how AI can impact how they communicate with their customers.

Thryv Integration Capabilities

Thryv’s integration capabilities are designed to streamline your business operations by connecting with various third-party applications. Its integrated approach ensures that all your essential tools work together seamlessly, enhancing productivity and efficiency.

Third-Party Apps Integration

Thryv integrates with a wide range of applications, including BombBomb, ConvertKit, Constant Contact, Google Forms, Better Proposals, PayPal, SalesRabbit, RightSignature, Dropbox Business, FullContact, Zapier, Google Docs, Gmail, ClickFunnels, Trello, Zoho Books, Square Point of Sale, Pipedrive, GoCanvas, Chatfuel, Acuity Scheduling, WordPress, Dropbox Sign, Twitter/X, Stripe, Jotform, Salesforce Marketing Cloud Account Engagement, and Salesforce. This extensive list ensures that you can connect Thryv with the tools you already use, making your workflow more efficient.

Website Integration

Thryv offers seamless website integration, allowing you to embed scheduling, contact forms, and payment options directly into your website. This feature helps in capturing leads and managing customer interactions without requiring them to leave your site.

Payment Gateway Integration

With Thryv, you can integrate various payment gateways like PayPal and Stripe, making it easier for your customers to make payments. This integration simplifies the payment process and ensures that all transactions are securely processed.

Thryv’s marketplace offers around 25 third-party integrations, which is less than some of the leading competitors.

Thryv Support and Training

24/7 Customer Support

Thryv offers 24/7 customer support to ensure that businesses can get help whenever they need it. This includes a variety of support options such as a knowledge base, chat, email/help desk, phone support, and FAQs/forum. The availability of live representatives around the clock ensures that any issues can be promptly addressed.

Onboarding Assistance

The onboarding process with Thryv is designed to be smooth and supportive. Thryv representatives often come out for installation and setup, minimizing the need for phone support. They check in multiple times during the first few weeks to ensure that users are fully able to operate the program. This hands-on approach helps businesses get up and running quickly.

Training Resources

Thryv provides a range of training resources to help users get the most out of the software. These include Thryv learning modules that cover various aspects of the platform, from creating and verifying business profiles to optimizing customer engagement. The intuitive nature of the tasks makes the learning curve manageable, allowing businesses to efficiently utilize the software’s features.

The comprehensive support and training provided by Thryv ensure that businesses can maximize the benefits of the software with minimal hassle.

Thryv Pricing

Thryv offers a variety of price points, and works closely with small business owners to identify the right plan that meets their needs. It offers three different packages for: 2 Users, 5 Users or 10 Users. Each package offers tools for reaching customers, generating reviews, staying organized, and online payments. Add-ons are also offered.

Free Trial

Thryv provides a free trial, allowing businesses to explore its features without any initial commitment. No credit card is required for the free trial, making it easy for businesses to get started.

Free Version

A free version of Thryv is available, offering essential tools for small businesses to manage their operations effectively. This version is ideal for startups or businesses looking to test the waters before committing to a paid plan.

Pricing Plans

Thryv’s pricing plans are designed to cater to different business sizes and needs:

PackageNumber of UsersKey Features
Basic3 UsersCRM, Online Scheduling, Invoicing-Free
Plus6 UsersAll Basic features + Marketing Tools-$20/m per user
ProfessionalUnlimitedAll Standard features + Advanced Integrations-$30/m per user

Thryv offers a variety of price points, and works closely with small business owners to identify the right plan that meets their needs.

Keep in mind there are other products that Thryv offers such as Thryv Business Center, Thryv Marketing Center, and Thryv Pay. These all have additional costs. In this article we have focused on the flagship product, the Thryv Command Center.

Final Thoughts

As we wrap up our review of Thryv, it’s clear that this software offers a comprehensive suite of tools designed to meet the diverse needs of small businesses. Thryv is easy to use, easy to implement, and provides features that other software in this category does not. From CRM to invoicing, and from email marketing to call tracking, Thryv aims to be the all-in-one solution for small business management.

Pros and Cons

  • Pros:
    • Comprehensive feature set
    • Easy to use and implement
    • Regular feature updates without additional costs
    • Excellent customer support
  • Cons:
    • Limited financial reporting options
    • Some users may find the interface overwhelming initially

Overall Rating

CategoryRating
Ease of Use4
Value for Money4
Customer Support5
Functionality5
Thryv scores an impressive 18 out of 20 points so it is a 4.5 total score!

Reasons for Switching to Thryv

Many users have switched to Thryv because they wanted a more inclusive package that could handle everything in one spot. For instance, while FreshBooks is excellent for invoicing, it lacks CRM and social media posting capabilities, which Thryv offers.

Thryv is really out to help small businesses manage their information and use it in a way to grow and better communicate with their customers.

Conclusion

Thryv stands out as an all-in-one business management solution tailored specifically for small businesses. With its comprehensive suite of features, including CRM, online scheduling, invoicing, and a variety of marketing tools, Thryv simplifies the complexities of running a business. The platform’s integration capabilities and robust communication solutions further enhance its appeal.

While it may not be the perfect fit for every business, particularly as they scale and require more specialized tools, Thryv offers a solid foundation for startups and small enterprises looking to streamline their operations. Its user-friendly interface, combined with 24/7 customer support and extensive training resources, makes it a valuable asset for any small business owner. Ultimately, Thryv is worth considering for those seeking to consolidate multiple business functions into a single, efficient platform.

Frequently Asked Questions

What is Thryv used for?

Thryv is an all-in-one business management solution designed to help small businesses with essential business functions like CRM, online scheduling, invoicing and payments, email marketing, social media management, and more.

Is Thryv worth it for small businesses?

Thryv could be worthwhile for a small start-up business wanting a simple integrated business management solution. As a business grows, evaluating more specialized tools for specific needs may make more sense.

What features does Thryv offer?

Thryv offers features such as customer relationship management (CRM), online scheduling, invoicing and payments, email marketing, social media management, reputation management, text messaging, voicemail transcription, and call tracking.

Does Thryv offer customer support?

Yes, Thryv offers 24/7 customer support, onboarding assistance, and various training resources to help businesses make the most of the platform.

Can Thryv integrate with other apps and services?

Yes, Thryv supports integration with third-party apps, website integration, and payment gateway integration to streamline business operations.

Is there a free trial available for Thryv?

Yes, Thryv offers a free trial and a free version to help businesses evaluate the platform before committing to a paid plan.

David Mills

David Mills, the creator of LearnWire on YouTube since 2020, specializes in in-depth reviews of software, particularly those offering lifetime deals, distinguishing himself with a detailed, no-fluff approach that resonates with his 13k subscribers. His passion for software and AI tools, combined with a quarter-century of online work experience, underpins his authoritative presence in the software review space.